Question 1

What areas do you service?

Accepted Answer

We proudly serve Melbourne and surrounding suburbs. Just enter your postal code on the booking page to check availability! Our service area includes the CBD and extends to most metropolitan Melbourne suburbs.

Question 2

Do I need to provide cleaning products or equipment?

Accepted Answer

Not at all! We bring our own professional-grade supplies and equipment. However, if you prefer we use specific products (perhaps for allergies or personal preference), just let us know during booking and we'll be happy to accommodate.

Question 3

How can I book a cleaning service?

Accepted Answer

Just head to our Book Page, select your service type, fill in a few details about your home and preferences, and submit your request, no payment needed upfront. We'll contact you within 24 hours to confirm details and schedule your clean.

Question 4

What if I'm not happy with the service?

Accepted Answer

Your satisfaction is our top priority. If something's not right, contact us within 24 hours and we'll make it right, no fuss. We offer a satisfaction guarantee and will return to re-clean any areas that don't meet your expectations.

Question 5

Are your cleaners insured and background-checked?

Accepted Answer

Yes, every cleaner is fully insured and has passed a detailed background check before joining the Wipely team. We also provide ongoing training to ensure consistent, professional service.

Question 6

Can I reschedule or cancel a booking?

Accepted Answer

Absolutely. Just contact us at least 24 hours in advance and we'll be happy to help reschedule or cancel your booking. We understand that life happens and we're flexible with changes.

Question 7

Do you offer one-off cleaning services?

Accepted Answer

Yes, our spring/deep cleans and move-in/move-out cleans are perfect for a one-time refresh. You can also book any of our services as a one-off without committing to regular cleaning.

Question 8

Can I request extra services like oven cleaning or window washing?

Accepted Answer

You sure can! We offer a wide list of optional extras including oven cleaning, carpet steam cleaning, upholstery care, and more. Just select the ones you need on the booking form and we'll take care of the rest.

Question 9

How much do your services cost?

Accepted Answer

Our pricing depends on the size of your home, type of service, and any extras you choose. Regular house cleaning starts from around $120, while specialized services like end-of-lease cleaning start from $280. Use our booking form for an instant estimate.

Question 10

Do I need to be home during the cleaning?

Accepted Answer

Not necessarily! Many of our clients provide access and go about their day. We're fully insured and bonded for your peace of mind. However, you're always welcome to be home if you prefer.

Question 11

How long does a typical cleaning take?

Accepted Answer

This depends on the size of your home and type of service. Regular house cleaning typically takes 2-4 hours, while deep cleans or end-of-lease cleaning can take 4-8 hours. We'll provide an estimated timeframe when you book.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, bank transfers, and cash. Payment is due after the service is completed to your satisfaction. We'll send you an invoice via email for your records.

Question 13

Do you clean on weekends and public holidays?

Accepted Answer

Yes, we offer cleaning services 7 days a week, including weekends. Public holiday availability may vary, and there may be a small surcharge for holiday bookings. Contact us to check availability for your preferred date.

Question 14

What happens if something gets damaged during cleaning?

Accepted Answer

While rare, accidents can happen. We're fully insured and will take full responsibility for any damage caused by our team. We'll work with you and our insurance provider to resolve any issues quickly and fairly.

Question 15

Can you work around my pets?

Accepted Answer

Absolutely! We love pets and are experienced in working around them. Just let us know about your furry friends when booking so we can take any necessary precautions and ensure their comfort during the clean.

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